That's reasonable for an office setting. It is not reasonable for WebexCC, using WebexCalling for the voice path. An additional few seconds to reject the survey adds up and rapidly become a material cost for WebexCC customers.
Asking for feedback is a way for us to get direct feedback from users on their experience and improve the product based on that. We are looking at making survey results available via Control Hub. But we will not have a toggle to turn off surveys. Asking for a 5 star rating on the users' experience is a pretty standard industry mechanism of asking for feedback.
That's reasonable for an office setting. It is not reasonable for WebexCC, using WebexCalling for the voice path. An additional few seconds to reject the survey adds up and rapidly become a material cost for WebexCC customers.
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Asking for feedback is a way for us to get direct feedback from users on their experience and improve the product based on that. We are looking at making survey results available via Control Hub. But we will not have a toggle to turn off surveys. Asking for a 5 star rating on the users' experience is a pretty standard industry mechanism of asking for feedback.
Attachments Open full size